Here you can find documents related to your referred services. Every client has access to their client handbook to stay informed of their rights as a client. Please click below to retrieve a copy. If you are unable to access this digital copy, please contact our office for a hard copy.
You can reach the Program Director at 770-834-0021.
We are ethically and legally bound to maintain the confidentiality of our counseling relationships and the content of our counseling sessions. We will not release any information to another person without your specific written authorization. If your services were referred by DFCS or DJJ, however, we may be asked to share with them the progress of your case. Phoenix Resource Center staff members follow HIPAA guidelines in protecting your private health information. All staff are required to participate in an annual training on HIPAA and Confidentiality guidelines.
There are times when we are required to break confidentiality:
All Phoenix RC staff are Mandated Reporters. Anything you say or do in the context of services is confidentially privileged with the following exceptions:
Here you have access to information regarding your rights as a client. You can find a copy of the grievance form here. If you ever feel as thought you rights as a client have been violated, or you feel a formal complaint regarding services needs to be made, please commplete the form below. If you are unable to retrieve a copy, please call us at 770-834-0021 for assistance. Please note a client will NEVER been at risk of retaliation for any grievance filed.
You may also file a grievance online by clicking the link below. You can identify yourself OR you may submit this anonymously:
For your information, please find our Code of Ethics.
85 Tyus Carrollton Road
Carrollton, GA 30117
Hours of Operation:
Monday - Friday 9:00am - 5:00pm
Saturday, Sunday and after hours appointments are available.